Forgot Password
What to do if you've forgotten your BK8 account password, and how account recovery typically works.
A forgotten password is one of the most common reasons players contact support — the recovery process is usually quick, provided you still have access to your registered email or phone.
Starting a password reset
Look for a "Forgot password" link on the login page, then enter the email or phone number tied to your account. A reset link or one-time code should arrive shortly after.
If the reset email/SMS doesn't arrive
- Check spam/junk folders for the email version
- Confirm you're entering the exact email or phone number used at registration
- Wait a few minutes before requesting a second attempt — sending it repeatedly in quick succession can sometimes delay delivery further
Choosing a new password
Pick something unique to this account — not reused from another site — ideally generated and stored in a password manager. See our account security guide for the full reasoning.
When to contact support instead
If you no longer have access to your registered email or phone number, self-service reset won't work — contact support directly, who will have an identity-verification path for this situation.
Key Takeaways
- Password reset requires access to your originally registered email or phone.
- Check spam folders before assuming a reset email failed to send.
- Always choose a new, unique password rather than reusing one from elsewhere.
- Lost access to your registered contact method entirely? Go straight to support.
Frequently Asked Questions
Contact support directly — they'll have an identity-verification process for recovering access without the original contact method.
Reset links commonly expire within an hour or so as a security measure; request a fresh one if it's expired.
No — use a new, unique password each time; reusing passwords across sites is one of the most common ways accounts get compromised.